customer care Find answers to common questions about how a NEXTUNE Subscription works. If you're still not sure give us a call. We're here to make your experience the best possible.

1 What is an Activation Key?
2 Can I create my own custom channels?
3 Can I limit my locations to only play channels I choose?
4 Can I schedule different channels to play different times of the day?
5 Can I schedule different channels to play at different locations?
6 How do I limit the playback to ONLY my Favorites list?
7 What is a Bio-Cycle?
8 What kind of music do I get?
9 What is Biorhythm technology?
10 How can I manage my Locations
11 How do I control what plays in my locations?
12 Can I add Locations to my service?
13 Do I have to buy a TOUCH media player?
14 Do I need a TOUCH media player?
15 What happens if my TOUCH Media Player fails?
16 How many messages can I insert into my channels?
17 Can I insert messages into my channels?
18 How do I insert a message?
19 What can I do with messaging?
20 How do I reset all my skipped songs?
21 What happens when I skip a song?
22 How do I insert a message in the iOS App?
23 How do I make a channel in the Mobile App?
24 What are Genres and Styles?
25 What is the lyric rating?
26 What is Tempo?
27 Can I play music on multiple iOS devices for 1 location?
28 Disabling iOS alerts for continuous playback
29 Unable to Play or Stream on iOS.
30 App is unresponsive or slow.
31 How do I change my password?
32 Channel Manager Account Access and Users?
33 Do I need a Performance License to play NEXTUNE?
34 How do I play a channel from a Schedule?
35 What can I do with Schedules?
36 Do you provide complete sound systems?
37 Is there a contract for a minimum service term?
38 What happens when my subscription term ends?
39 How can I cancel my account?
40 Can I stop service at a location?
41 What areas do you provide service?
42 What are the levels of user access.
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