customer care Find answers to common questions about how a NEXTUNE Subscription works. If you're still not sure give us a call. We're here to make your experience the best possible.

1 What is an Activation Key?
2 What can I do with Channel Schedules?
3 Can I create my own custom channels?
4 Can I limit my locations to only play channels I choose?
5 Can I schedule different channels to play different times of the day?
6 Can I schedule different channels to play at different locations?
7 How do I limit the playback to ONLY my Favorites list?
8 What is a Bio-Cycle?
9 What kind of music do I get?
10 What is Biorhythm technology?
11 How can I manage my Locations
12 How do I control what plays in my locations?
13 Can I add Locations to my service?
14 Do I have to buy a TOUCH media player?
15 Do I need a TOUCH media player?
16 What happens if my TOUCH Media Player fails?
17 How many messages can I insert into my channels?
18 Can I insert messages into my channels?
19 How do I insert a message?
20 What can I do with messaging?
21 How do I create a Message Schedule?
22 How do I reset all my skipped songs?
23 What happens when I skip a song?
24 How do I insert a message in the iOS App?
25 How do I make a channel in the App?
26 What are Genres and Styles?
27 What is the lyric rating?
28 What is Tempo?
29 Can I play music on multiple iOS devices for 1 location?
30 Disabling iOS alerts for continuous playback
31 Unable to Play or Stream on iOS.
32 App is unresponsive or slow.
33 How do I change my password?
34 Channel Manager Account Access and Users?
35 What is my User ID?
36 Do I need a Performance License to play NEXTUNE?
37 How do I play a channel from a Schedule?
38 Do you provide complete sound systems?
39 Is there a contract for a minimum service term?
40 What happens when my subscription term ends?
41 How can I cancel my account?
42 Can I stop service at a location?
43 What areas do you provide service?
44 What are the levels of user access.
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